Frequently Asked Questions - SENTINEL

  • Yes. Sentinel is fully modular — you only add the sensors and components you need.

  • Every system includes a base station, and you can add motion sensors, door/window sensors, RFID tags, key fobs, SOS triggers, sirens, and app access.

  • Most installs take between 30 minutes and 2 hours, depending on building size. Some may take longer, you will be given an estimation before your install date.

  • Yes or No. On request, installation can be carried out with no drilling or permanent damage.

  • You can arm or disarm with a key fob, RFID tag, or the mobile app.

  • Yes. With app access, you can monitor, update, and receive alerts from anywhere.

  • No system can guarantee 100% prevention, but Sentinel acts as a strong deterrent and significantly reduces risk.

  • Simply disarm it using your RFID, fob, or app. If assistance is needed, contact our support team.

  • All installations are carried out by XRelay Authorised Installers, who carry X-01 ID. You can verify IDs at xrelay.co.uk/verify.

  • You’ll set your PIN, test the system, and receive a follow-up letter to book your first quarterly review.

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